Search Function on Desktop

[bobhud]

Search Function on Desktop does not appear to work.  When I click on "Search" I get a box that says at the top "TurboTax Help" and within the box spinning red balls and the statement "Connecting you to Digital Assistant".  Nothing ever connects.  It doesn't matter if I logout, then log back in.  It also, doesn't help if I do a complete shutdown.

Please Advise.