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Sounds like you are trying to enter a 1099R. Go through the screens slowly. and carefully. When you come to the question that asks "What did you do with the money from this payer?" choose "...did something else with it (cashed it out etc.)"
Keep going carefully (past a couple of screens that ask about qualified disaster) and you will come to another screen that asks "any periodic payments?" and you will choose YES that you got regular payments from the retirement account.
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