What computer system are you using? Windows or MAC?
And Desktop or Online software?
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If MAC desktop software, there have been a ton of problems with MAC software this early in the prep season, that need to get fixed. Call Customer support and get the problem logged:
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...
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If on a Windows desktop system? When you start up TTX, try rt-clicking on the TTX icon and select "Run as Administrator"
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*