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This indicates only that the company does not know the taxable amount of your annuity.
If Box 2a is blank (empty) on your 1099-R form, the taxable portion of your distribution needs to be calculated:
Box 5 is not necessarily a direct subtraction from the annuity received in Box 1. The payer should know if you used after-tax money to pay for this plan. If you never paid into the annuity then it is fully taxable. If you did pay into the annuity with pre-tax dollars all of it is taxable.
If you begin receiving payments from a qualified annuity you can use the Simplified Method to determine the tax free portion of your annuity. For more information you can use the link below.
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