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It is because TransAmerica is not one of the partners with TurboTax for import. Check here: Import partners You might want to manually enter the information. Here are the steps:
In TurboTax online,
You received a Form 1099-R when you have taken any distribution from the retirement accounts. If you are under age 59 1/2, due to the Section 2202 CARES Act, if your distribution is related the Covid-19, you will not be liable for a 10% additional penalty. For more information from the IRS, click here: Covid Relief. If your distribution is not related to the Covid, you will need to pay the penalty.
It's just as fast and easier to manually enter your W2 or 1099. Don't type the bank name or try to import it.
At the bottom pick - Change How I enter my Form
Then on the next screen pick - I'll Type it in Myself
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