@ruthannbristow wrote: I can’t find my return. I have my social security number and know what my refund should be but they say my info does not match. What to do?
What happens if I did Not send it?
Who are "they?" Are you referring to the IRS "Where's My Refund" tool?
First, you need to check and see if you successfully filed or not. How did you file--did you efile, or did you choose to print and mail the return? If you used Online TurboTax and efiled, log back into your online TurboTax account and at the Tax Home look at the efile status. What is shown there--does it say accepted, rejected, started, printed, or what?
Or if you chose to file by mail, then you have to print, sign, date, and mail it yourself. TurboTax does not mail it for you.
If you efiled, it has to have been accepted in order for the IRS "Where's My Refund" to work.
https://www.irs.gov/wheres-my-refund
Once you have confirmed the return was successfully filed (if so), here are some tips when using the IRS WMR tool:
- If you efiled, be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool. If you mailed a paper return, it won't show up in the tool for at least 4 weeks or longer.
- Be sure you enter the correct tax year, SSN, and filing status.
- Be sure you are using only the Federal refund amount. Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.
- Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.
If the IRS WMR tool is not finding your information, you can also try phoning the IRS refund hotline, again using the figure from Form 1040, Line 35a. I've seen it work for some users when the WMR tool didn't. 800-829-1954
