If you can not continue past your screens for entering Form SSA-1099, you can try the steps below.
- Make sure there are no spaces or unnecessary zeros in the boxes.
- Go out of your program, close your browser and go back in.
- Clear your cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
- Try a different Web browser, such as Chrome or Firefox.
- If you are using a VPN, disable it.
- If you are using TurboTax Desktop, you can manually check for updates for your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."
If the issue continues, delete the Form SSA-1099 and re-enter it. To delete your Form SSA-1099, you can use the steps listed below.
If you are using TurboTax Online you can delete a Form SSA-1099 as follows:
- In your left panel of your TurboTax screen click on "Tax Tools"
- And then Click on "Tools"
- Click on "Delete a Form"
- Scroll through your list of Forms
- Click the garbage can next to "Form SSA-1099"
If you are using TurboTax Desktop, you can delete a Form SSA-1099 as follows:
- Click on "Forms" in the upper right of your TurboTax screen to switch to "Forms Mode"
- In your left panel scroll down and look for "Form SSA-1099"
- In your right panel at the bottom of Form SSA-1099, click on "Delete Form"
- Click on "Yes" to confirm the deletion.
You can get back to those screens in TurboTax to re-enter your Form SSA-1099 as follows:
- Click on "Search" at the top right of your TurboTax screen
- Type "Form SSA-1099" in the search bar
- Click on the link that says "Jump to Form SSA-1099
- Your screen will say, "Tell me about the benefits you received"
- Enter your information and make sure all follow-up questions are properly answered.
Please return to Community if you have any additional information or questions and we'd be happy to help.
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