Federal pension deduction on arizona tax return

[Kathy762]

My husband was a federal employee and is supposed to get a $2500 deduction on Arizona state return.  Double checked and everything is filled out correctly but Turbo Tax did not put it in.  How can I fix this?????

[JamesG1]

In TurboTax Online, in the Arizona state income tax return, see the screen Government Pension Deduction Summary.

The software automatically reports a $2,500 government pension deduction to Federal pension income.

The deduction is reported on line 29a of Arizona form 140.

The income was originally reported on an Office of Personnel Management (CSA-1099-R).

[Kathy762]

This message is correct.  Federal pension dection should be deduction on line 29a on Arizona Tax Return. But did NOT put it in, thus raising my taxes.  How do I get the software or Turbo Tax to fix it?

[CatinaT1]

Are you still experiencing this problem?

Make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

If you still are not able to solve this, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[Kathy762]

Problem solved but it wasn't until I talked to 3rd Customer service representative that it was.  Glad that is over.