Desktop Software Billing

[user17629703906]

I've requested twice to get a refund on the desktop software.  

No response from Customer Service. 

I am hold (for 46 minutes) trying to contact Customer Service. 

Is there some other way to contact Turbotax and get help?

I don't want to have to do a chargeback. 

[xmasbaby0]

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...