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Thank you for reporting your experience here on the community. We are aware of this and working towards a solution.
You can contact support if you'd like to speak to an agent. If you're willing to wait, I will post updates on this thread.
@daleypooh Have you found a solution to this?
If not, I will have to send you a private message for more details. Please respond to this thread if you'd like assistance.
I am having the same issue with completing my federal return as well.
I have the same issue. When is a resolution expected?
It appears that a resolution is not expected for TurboTax Online for 2019.
The following is a statement from @GabiU who has responded in this thread:
If folks are experiencing this in TTO TY19, they will need the Desktop product to file. They can either call in, or if they respond to me via community I can help as well.
I need assistance with this please.
I need assistance
The following is a statement from @GabiU who has responded in this thread:
If folks are experiencing this in TTO TY19, they will need the Desktop product to file. They can either call in, or if they respond to me via community I can help as well.
I have the same issue. The online version still not working?
You should contact Support (via the link below) during regular business hours.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I've got the same problem and I need help with this.
You will also have to contact Support (link below) for this issue.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I bought the desktop product and installed it. Now my tax information is in the online software and I don't see a way to download it into the desktop product. I do not want to reenter everything into the desktop. How can I download all of the 2019 tax data (finished, ready to be filed), into the desktop product please?
@GabiU, I have the Form 8960 error problem. I saw that I need to submit my return from the desktop product, so I bought and installed the desktop product. Now all of my tax return data is on the online software. How do I download it to the desktop so that I can file my return? I do not want to reenter my entire tax return into the desktop software.
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