Is anyone else getting "Depreciation and Amortization Under Construction" for rental property (Form 4562 for Schedule E)? Just 10 days before the filing deadline!

[lanpeter]

The extended message says "You've done a great job starting your taxes early, but the IRS is still working on finishing up the Depreciation and Amortization area (Form 4562) for 2021. That means this area isn't quite ready yet. Check back soon and we'll help you finish up." I believed this when I first saw it back in February but not now. I have contacted customer service 3 or 4 times now and in late March I was told it was already available on the installed software version and the web version should be updated "soon". Someone also told me that it would be ready on March 31st but it wasn't. On April 3rd I was told that it was available but it takes "a few days" to update the site. It has been another 2 days and still nothing.

[Critter-3]

That has been fully operational for weeks ... clear your cookies and/or use a different browser. 

[lanpeter]

Thank you for your reply but yesterday I tried 4 browsers. I was working in Chrome but for good measure tried Firefox, Opera and Edge (on Windows 10) as well. I was a web developer so that already occurred to me. 

[lanpeter]

I have been stuck since late February but tomorrow I will try clearing cookies as well and report back.

- Peter 

[lanpeter]

I cleared the cache and all cookies but still get the same response. I note too that since I am outside America, if I don't use a VPN to make it look like I am in America, then the TurboTax homepage gives me an error along the lines of "Oops, something has gone wrong. Please try again later". So idiotic to block overseas requests at all but especially to not tell the user what is hapoening. 

[lanpeter]

Solved. Sort of. The "solution", as suggested by a customer service representative was to delete the rental property and re-enter the information for 2021. This had the unfortunate side effect of unlinking the property from the history stored in Turbotax's servers about purchase date, price, land value and so on.

However, I am thankful that I can submit the return but the problem is on their side. If you bring up the browser's Developer Tools and look at the Network traffic, one of the requests is called "submit" and it gives a 200 HTTP status code indicating it received the response content from the server, not a 304 that tells the browser that it can use the previously sent information. No clearing of cookies or using a different browser will overcome a server-side error.

[AmeliesUncle]

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@lanpeter wrote:

This had the unfortunate side effect of unlinking the property from the history stored in Turbotax's servers about purchase date, price, land value and so on.

the problem is on their side.

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In my opinion, if you had to delete all of that you would have been better off using other software that actually worked correctly.

[lanpeter]

If America was like other countries - I'm personally familiar with Australia and Portugal - the IRS would issue its own software that everyone would use but as I understand it, the tax preparation software industry bribed - sorry, made campaign contributions to - members of Congress to pass a law that prohibits the IRS from doing that.

Since the rental property in question is outside America, I had to find the exchange rate for the date we bought it in 1991 and I have to try and remember what I previously guessed the land value to be separate from the house that sits on it.