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imported data shows up then disappears the next time I open turbotax

imported data shows up then disappears the next time I open turbo tax. I save at every exit. sometimes 1099-r, sometimes dividend income.  shows up good, then one will be right, the other wrong, then the other is right, the one wrong. 

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1 Reply
TomK2023
Employee Tax Expert

imported data shows up then disappears the next time I open turbotax

Have you tried clearing your cache and cookies?

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

TurboTax FAQ: How to clear your cache

 

TurboTax FAQ: How do I delete cookies?

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