I am working on my state taxes and Turbo Tax keeps asking if my home address is the location of my rental property. I don't own a rental property. How can I fix this?

[user072519]

I've double and triple checked that I checked "no" each time I was asked if I owned any rental property.

[LenaH]

It would be helpful to have a TurboTax ".tax2021" file that is experiencing this issue.

You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions: Go to the black panel on the left side of your program and select Tax Tools. 

1. Then select Tools below Tax Tools. 
2. A window will pop up which says Tools Center.  
3. On this screen, select Share my file with Agent. 
4. You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number. 
5. Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.  

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

[user072519]

Token Number 903463

[useruser009]

I am having the same issue, Vermont.

[user072519]

I am in Vermont as well, and the issue I'm having is with the state return. Sounds like it might be a glitch with the Vermont state software?

[gkchase215]

This happening to me as well. I've entered previously that I am the homeowner of the property. Answering YES or NO to the " Is this the Address of the property I was renting on December 31st, 2021" takes me to the same request for a rental SPAN number.  

[user072519]

I'm running into the exact same issue. Were you able to resolve this? It sounds like it's an issue with Turbo Tax. I'm hoping it's fixed ASAP because my entire return is being held up because of this glitch. 

[useruser009]

Same, I am just waiting on this to be resolved so I can file. No response or fix yet.

[user05058]

I am having the same issue!!!!!

[Samantha123121]

Please, can we get help on this?

[reddinme10]

I'm having the same issue as well. I thought I filled something in wrong but triple checked and from what I can tell it appears to be a glitch. Hoping this is resolved and communicated soon.

[Samantha123121]

I just filed with HR block instead, no problem there.

[user072519]

I am about to switch to H and R Block as well. I'd prefer to stay with Turbo Tax since I've used them for the past 4 years, but their glitch is making it literally impossible to file. 

[user072519]

@LenaH Could you please reply to this thread? I provided you with the information you requested. 

[Samantha123121]

Yes me too, 6 years! but oh well took me an extra 10 or 15 mins to put in the info that turbo tax had, that HR didn't. but at least you know that there is another option if turbotax doesn't fix the problem, because now we know it's on their end.