Still getting an error message when trying to download my ETrade information. Getting the following message from TT...
Did something change? We can't find this account at your bank.
We'll help reconnect it if you need to. Don't worry, we've still got all your transactions. (352)
Yes, I've enabled Third Party Data Sharing on Etrade. Yes, I've cleared the cache, history. Yes, I've tried a different browser. Yes, my 1099-B in PDF is available on the ETrade site. TT still can't fetch the info from ETrade. And Reconnect yields the same error results.
When I see Did something change? We can't find this account at your bank.. I'm wondering if TT is storing an old ETrade account number somewhere from a previous year. ETrade changed account numbers when Morgan Stanley took over. TT didn't ask me for my ETrade account number, only the login information. So I don't know why it's saying We can't find this account at your bank. And when I see Don't worry, we've still got all your transactions. (352) ... I don't know what transactions it has, or what (352) means.
And no, I don't want to manually enter all the trades, there are many, 5 pages worth on the 1099-B PDF.
You'll need to sign in or create an account to connect with an expert.
Your tax documents may not be ready for import yet, even if you see them on the website. You can wait a few days and try again.
Another option is to enter the summary totals for each sales category (short-term and long-term).
For more details, refer to the TurboTax article How do I enter a large number of stock transactions in TurboTax?
Help!! I'm in the same situation. Does Intuit have customer support?
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
egoldrich
Level 2
Becky_nosyd
New Member
taxhelp931
New Member
Major5686
Returning Member
unter9span
Returning Member