download info from schwab.

[JIMGERACI]

got to the "instruction and informed consent" page. Then i click on the accept box. but it never goes down to the "continue". tried this today and also yesterday. without any success.

[EbonyA]

Is this happening in your Schwab online account?

[JIMGERACI]

Hi ebonyA 

schwab.com is working ok. The problem happens when I am trying to download to turbo-tax. I get to the "information and informed consent sheet" (in TurboTax), I check the box that says I accept the situation. The sheet should then show the continue button. But the page does not move down to the continue button.

thanks for your time in this. Tried just before I wrote this and it's still the same. Tomorrow I will  try another download from a different source, and then see what happens.

[CarissaM]

Try to minimize your screen, to see if it will allow you to select continue, without needing to scroll down. 

[JIMGERACI · Accepted solution]

I tried to reply to this yesterday but it did not go through. What worked on my computer was that I used page down.  As I could not shrink the screen. (Or I did not know how.) I downloaded the product and I think it all worked. Thanks again.