Where is my
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New Member

Where is my

I've been waiting on my taxes, I cant speak to anybody from intuit and it has become frustrating. The IRS has sent my taxe return February 26 and I still havent got anything. Turbo taxes has said it's been accept but still hasn't said anything about if it's been approved and sent.  Please if there is anybody out there. I need to know what happin to my taxes. 

3 Replies
Level 15

Where is my

Does the IRS website indicate that your federal tax refund was sent - https://www.irs.gov/refunds


If the tax refund was sent, did you request to have the TurboTax account fees paid from the federal tax refund?

If you did request this option then contact the third party processor for the status of the tax refund.


If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

New Member

Where is my

this did not help at all. 

Expert Alumni

Where is my

@ally7311 The IRS expects to issue most refunds in less than 21 days after being accepted. Turbotax gives an estimated date based on the IRS's 21 day timeframe. So it all depends on the IRS and how fast your tax return moves along in the system. TurboTax does not receive any updates from the IRS, once your return is accepted.

Once your return is accepted, for the most up to date information regarding your return, please visit the IRS Where’s My Federal Refund? site for updates. Updates are made daily, usually overnight. You may also download the IRS2Go app to check your Federal refund status.


Where’s My Refund? has a tracker that displays progress through 3 stages:

(1) Return Accepted "Received," (2) Refund Approved and (3) Refund Sent.


If your return is processing, during processing, the government reviews your refund. During the review process, they look for math errors on your return (extremely rare in TurboTax) and they also check if you owe back taxes, unpaid child support, or other debts.

If they need to make any corrections, they may offset (reduce) your refund. In some cases, the correction might even increase your refund.

Once that part's done, the government approves your refund, which means it's ready to be deposited or sent.  At that point the IRS site will update with a direct deposit date.

Note: Once your refund status on the IRS shows "Refund Sent" it can take 1 to 5 business days for the financial institution to deposit funds into your account.


Please see the links below for more information:

When will I get my IRS tax refund?

Where's My Tax Refund? The IRS Refund Timetable Explained

IRS Tax Season Refund Frequently Asked Questions

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