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Level 1

Question

Upgrade

Forum|Forum|6 years ago
November 4, 2019
4 replies
3 views

I can't figure out how to upgrade so I can get a copy of my 2017 return

Level 15

You will not be able to upgrade to the Plus edition for tax year 2018 since the TurboTax online editions for 2018 have closed to make way for the 2019 online editions. Once the 2019 online editions become available in December, at that time you can start a 2019 return and upgrade to Plus.

You can also get free transcripts of your federal return from the IRS - http://www.irs.gov/Individuals/Get-Transcript

Or contact TurboTax support during business hours and see if there are any other options available for accessing a prior year online tax return.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Halclarksaunders

Level 2

I want to pay for upgrade to E-file not mail

Level 15

It doesn't cost anything to efile. You can efile from all versions. Why do you need to upgrade? Does it say you need to mail?

If you haven't mailed it yet you can try to switch to efile.

Click on Add a State to let you back into your retun.

How to change from Mail to Efile

https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online/00/26985

Level 2

ScreenShare 003782

Level 2

I'VE loaded 2019 Deluxe and what Premier

Level 12

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