Turbo Tax Service

Forum|Forum|6 years ago
April 1, 2020
8 replies
45 views

Would like to postpone payments or arrange payments

Have not received tax refund and work hours has been affected by covid19

ssunshine007

Level 4

Couldn’t of said it better myself

mesquitebean

Level 15

@ Capehart93 wrote:
Would like to postpone payments or arrange payments
Have not received tax refund and work hours has been affected by covid19

What are you referring to? What is the context of your question? I'll take a guess. If this isn't it, then you need to explain in full.

Is it this?

Did you choose to pay your TurboTax fees out of your Federal refund? And if so, has your Federal refund been delayed an unusually long time (or reduced) at the IRS? And has TurboTax been emailing you bills asking you to pay the fees, or else they will auto debit your bank account?

If what I described above is your situation (i.e., if you chose to pay fees out of your Federal refund, and now TurboTax is emailing you for fee payment because of a delay or reduction in your refund), you should phone TurboTax Support ASAP and ask for a deferment before they start the auto debit process. They start that auto debit process 2-3 days ahead of time. They say once they start it, they can't stop it. TurboTax Support is open tonight until 9 PM Pacific (12 Midnight Eastern.)

If that's your situation and you have received an emailed bill from TurboTax, there may be a phone number to use to contact them. Otherwise, here's another way to reach them:

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

ssunshine007

Level 4

I haven’t done anything. Every time I try something at home happens and I get sidetracked

ssunshine007

Level 4

I haven’t received any documents at all.

DT13

Level 2

Yes, how do we go about making payment arrangements? I haven’t received my income tax return, lost job and can’t afford the total amount.

mesquitebean

Level 15

@ DT13 wrote:
Yes, how do we go about making payment arrangements? I haven’t received my income tax return, lost job and can’t afford the total amount.

So have you already filed a return and chose to pay the fees out of your Federal refund? And if so, has your refund been delayed by the IRS to the point where TurboTax is emailing you a bill to pay, or else they will auto debit your bank account?

If so, see the answer left for the threadowner Capehart93 above to ask for a deferment. If that's not your situation, then you need to explain your situation.