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cannot purchase turbotax

I am trying to purchase turbo tax to do my taxes for 2019.  after I have entered my billing information I get an error that says "oops, sorry we're having trouble completing this ..." and it points me to click on someone I can speak to. How can I complete my purchase?  I want to download to windows machine, and my credit card is good and up to date.

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Employee Tax Expert

cannot purchase turbotax

It depends.


Try the steps in the following link first to see if helps you troubleshoot the issue.


Troubleshooting steps for downloading software


If the steps above do not work, you may need to contact us for assistance using the link below.


Contact TurboTax

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