Green Dot did identify an issue that impacted some accounts. Any affected accounts should now be open and accessible. If you are still experiencing issues you will need to reach out to Green Dot directly at 1-866-795-7597
Same thing happened to me. I've tried calling to talk to a live person but nothing. I've used turbo tax for years and now have filed with the BBB. I will sue if needed that money was for us to get through covid and there stealing it.