where do I enter my license code from costco

7 replies
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TURBO TAX SUCKS! I bought mine at COSTCO! But, Turbotax goes to my account and asks me to enter all my info.... It does not tell me where to enter the code.....! Give me a break... this is absurd and I'm wasting my time... why can't you make it simple? I think your company is crooked and money-hungry and NOT USER FRIENDLY.

CatinaT1Answer

Alumni - Intuit

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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CatinaT1Answer

Alumni - Intuit

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

thephillipses

Level 2

I am dealing with this issue right now, I was just on the phone with Intuit TurboTax and they said Costco was supposed to supply purchasers with the unique 16 character code (letters and numbers), but they failed to do so. None of the information on the receipt is that code as verified by Intuit customer service. There was no direction from the cashier to go to order pickup to "pick up" this 16 character code either in case that was the solution. Someone somewhere messed this up royally as Intuit told me that they are starting to receive this same question over and over again regarding Costco TurboTax purchases and it's only January, can't imagine the fiasco as April draws near. Any advice out there?

VolvoGirl

Level 15

@thephillipses Did you buy from Costco in the store or from Costco Online? In the store after you paid you were suppose to go to the pickup window to get the actual package with the code.