What is a 8960 hold reject code

Forum|Forum|7 years ago
June 8, 2019
113 replies
548 views

my return was rejected with a 8960 hold reject code. When I follow the link to fix my return it takes me straight to e-filing again. What is the code and how can I fix the return

TurboTax Premier Windows

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macuser_22

Alumni - Champ

What is the exact reject message and reject code?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

jdrogelio

Level 2

IT IS A BUG AND IT IS FIXING IT NOW. BE PATIENT

robmaher

Level 2

"8960_hold" is the exact code

davermac

Level 2

With this many people experiencing the same problem all at once this has to be a turbotax glitch

crwaddell

Level 2

Reject Code 8960_Hold

mprokopchuk

Level 2

Here is exact message: "Reject Code 8960_Hold"

jneagle

Level 2

8960_Hold

robrisany

Level 2

same error here -- tried refile twice

fernando_ricci_5

Level 2

I just got off the phone with TT. The guy told me NOT to re-file until they fix the issue. It looks like a programing issue on their side. So DO NOT re-file until they notify us of the issue been fixed.

bcpatte

Level 2

I called TT, and they told me it is a "known issue" and I should just go to the fix page, and refile and that it should go through with the second submission. I asked her if anyone who has done that has had their return accepted, and she said yet <insert side-eye> ....we will see if it works!

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