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Level 2
Jan 25, 2021 12:21 AM UTC
Question

W-2 PDF upload hangs indefinitely on two separate browsers

Says "Scanning for viruses" with a green spinner. Never proceeds from there. I will hand-enter, but couldn't find another way to report a bug.

2 replies

Level 14
Jan 25, 2021 2:41 AM UTC

If you need to report an issue or contact us, please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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shawn-Author
Level 2
Jan 29, 2021 2:40 AM UTC

I don't need assistance and I don't want to talk to anyone. I want to report a clear and repeatable bug in the application. This should not be difficult or time consuming. You could even do it for me based on this discussion.