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JoeJoe52
Level 2
Apr 16, 2021 7:25 PM UTC
Question

Unknown Exception Encountered: What does this mean?

I installed TurboTax Deluxe a while back, no problems.  I install updates, no problems.  

 

After an update the program opens, no issue, but many times when I close it the following screen.  Does anyone have any idea what this means?   I have only entered very preliminary information into TT at this point, but wish to start working on my taxes next week.   I don't want to encounter any problems.   

 

Screenshot attached.  Thanks in advance for any help.

 

 

    2 replies

    cwd08051959
    Level 2
    Dec 28, 2021 4:59 PM UTC

    I got this same error message last year EVERY time I closed out TT.  As far as I'm aware, it never caused a problem with doing my taxes.  That said, I would still like to know just why it's doing that.  Kinda like why, sometimes after doing an update and it says it will restart my Turbo Tax program, it doesn't.

    DanielV01
    DanielV01
    Alumni - Intuit
    Jan 3, 2022 5:21 PM UTC

    If you are still experiencing this issue, please see the TurboTax Help Article Troubleshoot TurboTax for Windows updating issues for assistance.

    If this doesn't address your concern, please respond back with additional details. 
    @JoeJoe52

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