TurboTax Desktop software charges

Forum|Forum|4 years ago
March 8, 2022
1 reply
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I have the product key for 2021 desktop download but it still wants to charge me to efile federal. Where do I enter the Key?

xmasbaby0

Level 15

We cannot see which version of the software you are in. You enter the license key at the time that you download the software. Did you accidentally use online software instead of downloading and using the desktop software? Did you "log on" to an account and prepare your return using the web-based software?

If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

BekiAuthor

Level 2

No, I am using a downloaded version of the Windows desktop version. It was downloaded by a friend and it can be used on three computers, and multiple (not sure how many) returns. It is installed on my PC, not the online version.

xmasbaby0

Level 15

If you downloaded the software to your own hard drive then you are not being charged to e-file a federal return. Are you trying to e-file a state return? With the CD/download there is a $25 fee to e-file a state return. You can avoid that fee if you print and mail the state return.