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Level 2

Question

The license code you entered is not valid. Error code: 605

Forum|Forum|6 years ago
February 12, 2020
20 replies
144 views

Hi , after installation of TurboTax 2019 , while activating the license, i got the error "The license code you entered is not valid. Error code: 605"

what does error code 605 means ?

DonnaLO

Level 12

Here is help for the error 605 you are receiving:

https://ttlc.intuit.com/community/taxes/discussion/i-can-t-activate-turbotax-after-i-enter-the-license-code-and-get-an-error-code-back-605/01/1092328#M399372

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

govindmondratiAuthor

Level 2

This didn't help.

I called TurboTax customer case and they confirmed that error 605 is for canceled license and i am checking on that.

joepausner

Level 2

Give me a license code which is valid.

Irene2805

Level 15

You can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: https://support.turbotax.intuit.com/contact/
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

joepausner

Level 2

pls send a valid code.

BradAlb

Level 2

I am suddenly getting this same error code on Turbotax for Business 2019. Mind you I used it to file several returns last year with no problems. I went to pull it up this year so I could run last year & this year's returns side by side. I thought nothing when 2019 asked to update itself but after doing so it asked for the license code. I had a hell of a time tracking it down from a year ago but when I found my purchase receipt & the code, TT is suddenly spitting out this error. Why would Intuit cause software that was working to suddenly crash? The more I think about it, the more this seems like extortion. Is Intuit trying to make me pay twice for its product? And then down the road, maybe a third and 4th time. I'm pretty sure this is illegal. The California Attorney General will probably have a field day with this one. Intuit needs to fix this. Yesterday.

CatinaT1

Level 15

So you have a flash drive inserted on your computer? This can happen if you do.

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BradAlb

Level 2

Yes, I did. I removed it, restarted TT and I am still getting the same 605 error.

lmb99

Level 2

How is this possible to have used license code from Jan 2021 to May 2021 without any issues. I've filed returned, and now going back in to look at something in the application, I'm locked out. The application updated before opening without giving me a choice to apply any new program updates. Now, it requires activation code and does NOT accept my activation that came with my purchase. VERY UPSETTING as is the fact there is no known way to contact TurbTax/Intuit Support. It all just leads me back to this community board where we get to complain versus resolve our issues that points to Intuit's doing.

mesquitebean

Level 15

@lmb99 wrote:
How is this possible to have used license code from Jan 2021 to May 2021 without any issues. I've filed returned, and now going back in to look at something in the application, I'm locked out. The application updated before opening without giving me a choice to apply any new program updates. Now, it requires activation code and does NOT accept my activation that came with my purchase. VERY UPSETTING as is the fact there is no known way to contact TurbTax/Intuit Support. It all just leads me back to this community board where we get to complain versus resolve our issues that points to Intuit's doing.

See the info left for you in your other thread at:

https://ttlc.intuit.com/community/taxes/discussion/re-2020-turbotax-16-digid-activation-code-not-working/01/2338480#M835930

It also tells you how to speak to Customer Support on Monday, if needed.

lmb99

Level 2

A company the size of Intuit with the number of product users it has should at minimum have a Support email system available 24/7 even if they only reply Monday through Friday or take 3 business days to respond.

This call to action of speak to support on Monday is equivalent to saying wait until you are too busy at your work during your business hours (and therefore can't do anything) to fix Intuit's problem. It is as maddening as Intuit locking me out of my up and running purchased desktop program!

janetpbailey

Level 2

Respond to subject please

DoninGA

Level 15

@janetpbailey wrote:

Respond to subject please

See this TurboTax support FAQ for the license code - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/00/852973

If you are receiving an error after entering the license code, contact TurboTax support for assistance.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Simbamoja

Level 2

The license code you entered is not valid. Error code: 605, when I enter 16 digit activation code.

I have Microsoft surface laptop. I have uninstalled turbo tax and re-install but not able to continue

sincerely Christopher.

er3217

Level 2

My oder # [PII Removed]

My Turbo Tax Premier CD License code results error code 605

My e-mail address is [email address removed]

mesquitebean

Level 15

@ er3217 wrote: "My Turbo Tax Premier CD License code results error code 605"

This is a public Internet community forum, not a direct route to TurboTax Support. You should not post any personal info here. TurboTax Support won't email you, but someone could try to spam/scam you. It looks like the forum spam filter removed your email address for your protection. To remove your order number, you can edit your question by clicking on the small blue 3-dot icon just to the right of your question.

Here's a FAQ about error codes, but it may not help, so I'll also tell you how to phone Customer Support.

https://ttlc.intuit.com/community/tax-topics/help/my-code-doesn-t-work/00/871966

If you don't get any suggestions about Error 605 in this user forum, you can phone TurboTax Support.

This time of year they are open every day 5AM-9PM Pacific, but they may be closed Monday for the holiday.

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

gmott18

Level 5

I have the same issue. Bought this deluxe product and loaded on my pc. Now my moms and it says the lice code entered is not valid. Error code 605. Why?

The license code is correct and tied to my account.