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Level 2
Jan 27, 2022 12:06 AM UTC
Question

software download

I bought the windows version of turbotax by mistake but need mac version... I have the digital key but installturbotax site is giving error messages.

"we hit a snag loading data, try again"... but keep getting same message

    4 replies

    LenaH
    Alumni - Expert
    Alumni - Expert
    Jan 27, 2022 12:25 AM UTC

    Please contact TurboTax at (800) 446-8848 for assistance with your software download.

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    Level 2
    Jan 27, 2022 12:28 AM UTC

    I have called them and they could not help.... maybe customer support was new, but trying to being awareness to this issue on site.

    Level 15
    Jan 27, 2022 4:12 PM UTC

    Log completely out of the TurboTax website, then clear your browser's cache, delete cookies and reboot your computer. A full or corrupted cache can keep TurboTax from functioning properly If that doesn't work, try a different browser.

     

    If you continue to have issues please reach back out to a TurboTax representative for assistance. 

    What is the TurboTax phone number?

     

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