Reset password

Did you have a question?  Please post it here and we will be happy to assist you. 

@increase555

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@ jacob_a wrote:

I just got an email to reset my password and that I had an issue with my tax return, SEVERAL hours after tax returns were so. This seems suspect, and if it’s not, why would a tax related company be reaching out to my pass the due date? I will be looking into this with my uncle who helps regulate the stock market (help created day to day trade software for credit and banking softwares, and will be contacting my other uncle who is the USAG to see if this “inquiry” is real. If not, will be pressing real actions of the full support of the US Gov’t to whoever is involved and more. 

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I'm a fellow user.  I don't work for TurboTax, but I would start by asking TurboTax about your email to see if it is legitimate, and if so, why it was sent.  You can even ask to speak to their security department.  This is a user community forum, not a direct route to TurboTax Support, and nothing account-specific can be handled in the user forum.    I'll tell you how to get a phone number to reach them below.

In the meantime,  I would NOT click on any links in a suspicious email, and do not download any attachments, since these days there are many scams/phishing attempts from nefarious folks, possible malware, etc.   So you need to find out if the email is legitimate.

If you want to reset your Intuit account password, you can do that by logging into your Online account, and then going to the left menu column and scrolling down to click Intuit Account.  Then in the account settings, there is a "Sign In and Security" section.

TurboTax Support hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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@Djohnson1998 wrote:

Need new password please

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I left you another very-detailed answer on this page about how to recover account access to find your 2020 AGI.  As part of the account recovery process you'll be able to reset your Online account password.

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@Djohnson1998 wrote:

I need my AIG # please

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Are you referring to the 2020 AGI so you can verify the efiling of your 2021 return?

If so, first see this FAQ:

FAQ:  How do I find last year's AGI?

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947

If your 2020 return was prepared in Online TurboTax last year, here's how to find it--IF you are in the same account.  Log in and go to the Tax Home.  Scroll down the Tax Home page to the section "Your Tax Returns & Documents."  Expand that section and choose the tax year 2020.   Then you can choose to "Download/print the PDF", or if you just need the 2020 AGI, then once you choose 2020 there should be a link to "View adjusted gross income (AGI.)"

If you can't find your 2020 online return there, then you likely have multiple accounts and signed into the wrong one. (NOTE:  Any return prepared in desktop software--CD/download--will not be in a online account.)    Many people end up with multiple accounts without realizing it.   Here's how to troubleshoot for multiple accounts (User IDs) :

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first--if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Or if you have an IRS account (or can establish one), you can download a 2020 tax return transcript from the IRS.   Or you can order one from them to come by postal mail.

https://www.irs.gov/individuals/get-transcript

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@Fenishahill wrote:

Yes please

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Yes, what?   This is an old cluttered thread with multiple users.  We have no idea what you are saying "yes" to.  If you need assistance resetting a password and gaining account access, several answers in this thread have the detailed steps to do so.   Otherwise, please describe your situation and what it is that you need to do.

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@bubbasean1 wrote:

Trying to rest passworkx

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See this TurboTax support FAQ for updating your TurboTax account - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-status/update-turbotax-account-information/L0YoC0H31_US_en_US?uid=l62upuzn