PURCHASED ONLINE VERSION FED ONLY DELUXE. PRODUCT CODE NOT WORKING

Forum|Forum|2 months ago
March 29, 2026
3 replies
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PURCHASED AT SAM'S

TurboTax Online

Mike9241

Level 15

You apparently purchased a desktop version since online versions are not sold anywhere. Any fees for using online services are paid when filing. Your purchase allows you to install the app on your computer - full pc or MAC but you need Windows 11 for PC or Sonoma 14 for a MAC and your computer can not be operating in S Mode (windows computers only) .

if you want a refund contact support.

VolvoGirl

Level 15

Sam’s does sell a code for the Online version.

How to use the Online License Code. It is for federal only. State is additional.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/register-activate-services/como-empiezo-...

LeticiaF1

Level 12

You will need to enter your license code when you are installing your program and before you can use your software. The license code is a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX).

See the following TurboTax help article to help you find your code: