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New Member
June 23, 2026
Question

Payment error Whoops! We hit a snag loading your data. Please try again

  • June 23, 2026
  • 1 reply
  • 45 views
payment error

1 reply

Alumni - Expert
July 7, 2026

I would recommend updating your software and trying again to see if that resolves the issue.  

  • If you are using TurboTax Desktop, please log into your program and select Online, Check for updates in the top menu.
  • If you are using TurboTax Online, please log out of the program, clear your cache, and then log back in.  This should allow you to proceed.

If that does not resolve the message and you need further assistance, you can also contact us.

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