missing input fields

Forum|Forum|3 years ago
March 5, 2023
2 replies
7 views

when I click on update my income, it just gives me a blank page. no where to put my info in.

DoninGA

Level 15

If you are using TurboTax for Windows, try this -

Save your tax return, close the TurboTax program

Right Click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run the program as an administrator

Click on Apply and OK

Start TurboTax again and see if the problem persists

TerukoL

Level 13

You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account, and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.

However, if this does not resolve your issue, please note the exact message and where you are encountering that message in the program. TurboTax will work with you toward a resolution to file your return accurately. Please click the link to contact TurboTax customer support.

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