Level 1

Question

Live chat available?

Forum|Forum|1 year ago
February 22, 2025
169 replies
29 views

Need to speak to someone, or email, but don't want to call

DoninGA

Level 15

You can ask your question here on the forum and someone will be able to help you.

Or you can try TurboTax support -

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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michaeldpriest

Level 2

I made $10,744.94 in gains in Forex trading. My broker is a Virgin Island Broker named OX Securities.

1. They do not provide me with a 1099. How do I file? I have set up a 1009-Misc. However, it wants an EIN. I do not have an EIN for/from them.

2. Form 6781: 12 (C) requires a Date closed or sold. I have not sold or closed anything. It remains in my OX broker account. What do I do here?

3. Form 6781: (a) Name of Contract - Would that be Ox Securites?

4. I have fees that I made to open and maintain the Forex account. Where do I enter information for my fees?

I would be very grateful for help on this! Thank you!

DaveF1006

Level 15

First of all, you wouldn't report this until you actually sell or close anything. The only exception is if you have to report these under the mark-to-market rules. These rules say you must treat open positions as if they were sold at fair market value at year-end. This ensures unrealized gains and losses are accounted for annually. if you are not sure whether this applies, chances are you aren't required to report this under marked to market rules.

If you are required, you will report this as 1256 contract. This would be reported in the Contracts and Straddles section in the investment income section of TurboTax.

As you work through this section, the program will ask any elections. Here check the box that says straddle by straddle identification.
The next screen gives a list of contracts and straddles, check Section 1256 contracts marked to market.
The next section will give the choice to enter these as a total or individually.
The next screen asks for the broker information and gains and losses. There is no EIN in this section. If TurboTax asks for one later, enter 99-0999999.
Because of the Tax Cuts and Jobs Act in 2017, investment expenses are no longer deductible on a federal return but may be deductible on your state return. You can report this under:

Go to Deductions and Credits
Retirement and investments
Other Investment Expenses

Once this is all said and done, a 6781 will be generated reporting your gains as a Marked-to-Market entry. When you enter this information, you can give Ox Bow Securities as a description.

As an FYI, if you enter this information like a stock and bond or security sale, remove it from this section on the return. Forex transactions aren't reported in this manner.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

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xmasbaby0

Level 15

Email is not one of the ways to contact TurboTax.

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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susangermana

Level 2

Hello - Turbotax is requiring us to answer questions regarding a 1099-NEC.

We do not have a 1099-NEC. We do have a 1099-MISC which we already answered the questions about.

How do I get rid of the 1099-NEC questions. The program does not let me continue without answering about the payer and social security number.

DoninGA

Level 15

@susangermana wrote:

Hello - Turbotax is requiring us to answer questions regarding a 1099-NEC.

We do not have a 1099-NEC. We do have a 1099-MISC which we already answered the questions about.

How do I get rid of the 1099-NEC questions. The program does not let me continue without answering about the payer and social security number.

See if there is a form 1099-NEC in the list of forms, schedules and worksheet for your tax return. If one is listed delete the form.

Click on Tax Tools on the left side of the online program screen

Click on Tools

Click on Delete a form

Note - There may be multiple pages of your tax return forms and schedules so click on the page number or right arrow (>) shown at the bottom of the federal tax return forms.

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pfmessinger

Level 2

I am really confused. I originally purchased turbo tax deluxe order # qstca[removed] as I was going to do my taxes as usual and have a tax preparer do and submit a return for our trust fund. Meeting with preparer I was told it would be more beneficial to include schedule k with my personal returns. Since deluxe does not allow for schedule k I submitted and was granted a full refund on deluxe and I ordered and received turbo tax home and business order # qstca[removed] only to discover it also does not include schedule k. My fault for not doing more research. I am with great shame asking for a refund on the home and business desktop software. And my next question is why isn't trust fund filing included with home and business? Seems logical.

DoninGA

Level 15

@pfmessinger Do you need to create a Schedule K-1 or do you need to enter a Schedule K-1 on your tax return?

If you need to enter a schedule K-1, any of the TurboTax desktop editions can be used.

To enter a Schedule K-1

Click on Federal Taxes (Personal using Home and Business)
Click on Wages and Income (Personal Income using Home and Business)
Click on I'll choose what I work on (if shown)
Scroll down to Business Items (Business Investment and Estate/Trust Income using Home and Business)
On Schedule K-1, Q, click on the start or update button

Or enter k-1 in the Search box located in the upper right of the program screen. Click on Jump to k-1

If you need to create a Schedule K-1 for a Partnership or for a Corporation, then you will need to use the TurboTax Business Edition. The Business Edition can only be installed on Windows based personal computer or for a higher fee you can use the Live Assist Business Edition on the TurboTax website. The Business Edition cannot be used for a personal tax return.

Go to this TurboTax website for the 2024 Business Edition - https://turbotax.intuit.com/small-business-taxes/cd-download/

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Jfaatupuinati

Level 2

My Visa card is not going through to complete filing my 2024 tax

CatinaT1

Level 15

What message are you getting?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

VeraRees2429

Level 2

while installing 2021 TurboTax, I received an error message. It reads E:|TurboTax2021|Data1.cab has an invalid digital signature. This may indicate that the cabinet file is corrupt .

please help!

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xmasbaby0

Level 15

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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Fplett54

Level 2

How do I add a second license to a turbo tax that is already installed

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xmasbaby0

Level 15

@Fplett54 There is no need to add a second license. Adding a second license does not give you more e-files. The IRS limit is five federal e-files. You will not be able to put two 2024 downloads on the same computer--it will not work. The download you already have can prepare and e-file up to five federal returns and the state returns that correspond to them. If you have more returns you can print and mail them.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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Johnnybgood1959

Level 2

hello

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xmasbaby0

Level 15

@Johnnybgood1959 This is not live chat. The user forum works like a bulletin board. Post a clearly worded, complete question and wait for someone to reply.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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user17549315027

Level 2

need to amend 2024 tax. been using TT for years but going in circles trying to login. Keeps bringing up quicken which i don't use anymore.

Ralph [removed]

1369

[phone number removed]

[email address removed]

When it sends out the 6 digits it sends to [phone number removed] correct is ******73

last 4 is 5369

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xmasbaby0

Level 15

@user17549315027 Please stop attempting to post phone numbers, etc. in this public user forum. Anyone using the internet can see your posts, and scammers and identity thieves love to troll here so that they can pretend to call you from TurboTax. Luckily the filter removed most of it except for your name. You can edit out your name by going to the three blue dots on the upper right.

UPDATE MY ACCOUNT

https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-information/00/25927

Wait until your original return has been fully processed before you amend, and make sure you have saved a pdf of the original return before you amend. (If you do not save it as a pdf, the amended return will overwrite the original, and the original will be lost forever)

See this TurboTax support FAQ for amending a tax return -

CURRENT YEAR

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/amend-federal-tax-return-current-year/L7eS6o1qh_US_en_US?uid=lfunevhk

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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xmasbaby0

Level 15

If you are still having trouble with your log in issues then contact support.

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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user17577044261

Level 2

Hello,

I've recently gone though a divorce & all of my old hard copies of financial info from 2020 was disposed of. I'm wondering if you can help me track down my W-2 from 2020? We always submitted through here but I don't see where my old records would be.

VolvoGirl

Level 15

You should have your own copy.

Turbo Tax doesn't have copies of your W2. Only the info you entered from it or imported. It would have W-2 worksheets that included the tax data from the forms that were entered. The worksheets would be included in the PDF of the tax return.

See, https://ttlc.intuit.com/community/forms/help/how-can-i-get-a-copy-of-my-w-2/00/26328

You can download the pdf file with all the worksheets and see a summary of what you entered.

If you need a copy of the actual W2 you have to ask your employer for another copy or get a W2 copy from SSA

https://faq.ssa.gov/en-us/Topic/article/KA-02501

Or If you just need the information from your W-2, but not an actual copy, you can get a Wage and Income Transcript from the IRS for free. This will contain the information from all the W-2s that were sent to the IRS by your employers. However, it does not include the state and local information (boxes 15 - 20). Go to the following link to get a transcript. You want a Wage and Income Transcript, not a Tax Return Transcript.

https://www.irs.gov/individuals/get-transcript

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Robert1701

Level 2

How can I check to see if my 2024 tax was sent via e mail through turbo tax

VolvoGirl

Level 15

@Robert1701 Did you efile it? If you efiled was it Accepted? When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. Check back though your emails and spam/junk folder.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?

If your account says Printed or Ready to Mail that means you have to actually print out your tax return and mail it to the IRS yourself. So it has not been filed yet. And it will always say Ready to Mail. Turbo Tax doesn’t know if or when you mailed it and the IRS doesn’t update Turbo Tax when they get your mailed return.

How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/01/26258