No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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Corsinaj

Level 2

Mam. Filed my taxes last 2023 and I’m over here in Philippines please I need help for my taxes at the IRS I got in trouble I need confact number of teh IRS and the local number to dial

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xmasbaby0

Level 15

How do I speak to the IRS internationally?

https://www.irs.gov/help/contact-my-local-office-internationally

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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FordBB

Level 2

I'd love to discuss my taxes, but what is happening is that I cannot open the 2025 Turbotax app I purchased. All efforts lead to an ad that is basically a bait and switch ad for the desktop version of Turbotax that I purchased from Amazon. I am not interested in the ON LINE version or I would have purchased that. Tjhere is not support here and I am furious.

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xmasbaby0

Level 15

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

Support is available Monday - Friday 5 a.m to 5 p.m. Pacific time.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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Tad237

Level 2

Hello, I am trying to do my 2025 tax refund. Whenever I try to pay either Apple Pay or regular card payment, there is an error. I tried chrome, safari, and even the TurboTax app. Yes I checked the cookies in the browser and I even switched back to my American address but nothing works. Please help, what can I do?

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mrug

Level 2

Why can't I input charitable contributions yet my Turbotax premier 2025 edition?

M-MTax

Level 15

@mrug wrote:
Why can't I input charitable contributions yet my Turbotax premier 2025 edition?

They'll fix that with an update, probably soon.

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mrug

Level 2

Let's be clear, you cannot file your taxes if you are itemizing and have charitable contributions until Turbot allows you to input and is giving no date to when the update or whatever you want to call it is done. The new tax bill was passed on July 4, did the software development go on holiday for 6 months?

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fselvaggio

Level 2

I would like to speak with someone about reviewing my 2023 tax return.

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xmasbaby0

Level 15

@fselvaggio Sorry--review of past year tax returns is not a service provided by TurboTax. If you have questions or concerns about your 2023 tax return, post clearly worded specific questions here in the user forum.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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bmjcombine

Level 2

I have purchased turbotax for the last 10 years and I always download the software to my mac computer. This year it seems that I am to do my taxes online... is that the way it is suppose to work or can I download software if I want to

M-MTax

Level 15

@bmjcombine wrote:
This year it seems that I am to do my taxes online... is that the way it is suppose to work...

No, preparing your taxes online with TurboTax is just one option. You can still purchase and download the desktop products to prepare your return on your Mac (provided your Mac meets the system requirements),

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harv2002

Level 2

Purchased TurboTax Deluxe and have license code. Where to download?

DoninGA

Level 15

@harv2002 Go to this TurboTax website to download the TurboTax desktop edition you purchased - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

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MsCici

Level 2

Does Turbo Tax Deluxe 2025 come on a CD?

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xmasbaby0

Level 15

No. Desktop 2025 software is a download.

2025 TURBOTAX

DOWNLOAD (This requires a full PC or Mac—-cannot be used on a mobile device)

https://turbotax.intuit.com/personal-taxes/cd-download/

You can also purchase the desktop download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.

This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.

When you use desktop software, there is an additional fee to e-file a state return. You can avoid that fee if you print, sign and mail the state return.

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-system-requirements-turbotax-windows/L8ZSsGqF1_US_en_US?uid=lph06daf

SYSTEM REQUIREMENTS FOR DESKTOP DOWNLOAD 2025

https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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