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cameafAnswer
Level 8
Jun 7, 2019 10:42 PM UTC
If your return is still in progress and has not been efiled (or registered for the Free Edition), you can use the Clear and Start Over feature in TurboTax to downgrade your version.

Here is a link that explains how to downgrade your return in TurboTax online.


https://ttlc.intuit.com/replies/4248526
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10 replies

cameafAnswer
Level 8
Jun 7, 2019 10:42 PM UTC
If your return is still in progress and has not been efiled (or registered for the Free Edition), you can use the Clear and Start Over feature in TurboTax to downgrade your version.

Here is a link that explains how to downgrade your return in TurboTax online.


https://ttlc.intuit.com/replies/4248526
nonethanks
Level 2
Apr 1, 2020 5:11 AM UTC

But what if you upgraded to Live and DO NOT use it? If you don't schedule live support, paying for live seems unfair. I only clicked that button to ask a question because the system is bugging out making obvious bad estimates and misleading miscalculations. Not happy with TurboTax this year.

VolvoGirl
VolvoGirl
Level 15
Apr 1, 2020 5:15 AM UTC

You can try to remove Turbo Tax Live.  There are 2 different ways to remove Live depending on how you added it

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312

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