I have paid online with my credit card for the filing of my state return. I did not sign in I used the continue as a guest. Turbo tax program locked up at the point after I received the confirmation report and printed it. At that point, the program locked up and would not let me continue filing by state return. How do I get my federal and state return filed? The fee is already showing up on my credit card.

Pearxl

Level 2

I was trying to pay for state efiling and the turbo tax just stuck on the screen and won’t go forward to initiate the payment screen.

some help please!

HeatherPLO

Level 14

Try this and see if this clears the issue for you. Please log completely out of TurboTax. Then, in your browser, please clear your cache and delete your cookies. After this, close completely out of the browser. Re-open everything including logging back into TurboTax. Also, you can try completing your return in a different browser as well.

For further instructions on how to clear cache and delete cookies, please see the links below:

Clear Cache

Delete Cookies

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Pearxl

Level 2

Hi, I want to be clear that. I wasn’t using the online turbo tax application to do my return. I downloaded the app into my computer and do it offline. I was able to submit the fed electronically without issue yesterday. It is just state that needs payment won’t direct me to the online payment process. Would clear cache help in this case?

thanks