TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 1

Solved

Download error 607?

36 replies
270 views

When attempting to enter my license code some letters come up behind the previous letter instead of in front of! Shows error code of 607. I have tried to re enter this code at least 15 times even with another person watching me?

GabiUAnswer

Moderator

Error Code 607 means the code you are entering is not valid. If you purchased the product from our website, you'll be able to find your License Code in your account. See screenshot.

**Say "Thanks" by clicking the thumb icon in a post or "Mark as Best Answer"

GabiU

Answer

Moderator

Error Code 607 means the code you are entering is not valid. If you purchased the product from our website, you'll be able to find your License Code in your account. See screenshot.

**Say "Thanks" by clicking the thumb icon in a post or "Mark as Best Answer"

drshickle

Level 2

purchased on Ebay-downloaded-installed-updated

then activation code [product key removed] not valid

chubbs840

Level 2

I have loaded the code they sent me, but it still comes up with the error code 607

Sheez1

Level 2

I purchased turbotax from Costco and I was emailed the ver. code to get started after downloading 2021 program. It is not taking my key that was sent. I have been struggling JUST to try and get into your

program I already paid for. I get the message that I did not file 2020 taxes and do I want to.

I already did this I am just trying to get this years taxes going and I am already so fed up with this

program.

The funny thing is, it is not any easier than if I had never used it because I cannot get going.

Please call me and get me started someday........I have wasted my time today.

VolvoGirl

Level 15

Are you using the 16 digit License Code xxxx-xxxx-xxxx-xxxx? Are the steps the same way as I did last year?

For 2020 I helped my friend buy the Mac program download from Costco online. It went very well. You first get a confirmation email that says…..

"You will receive the redemption code, normally within the hour, via e-mail. To ensure delivery of your redemption code emails to you inbox, please add CostcoEDelivery@esd.synnex.com to your Email Address book or Safe list."

The 2nd email with the activation key came in 20 minutes. Make sure to write down or print out the 16 digit Key on the email. It is right above the Download Link. Then click on "Click Here" in the email to download the program and follow the install instructions.

charles1hodge

Level 2

Resend screenshot with conformation code.

VolvoGirl

Level 15

UPDATE for anyone finding this post. See this article for steps to fix activation requests and error 607

https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every-launch/00/960924

keithesimons

Level 2

I have the correct license code but I still get error 607.

DoninGA

Level 15

@keithesimons wrote:

I have the correct license code but I still get error 607.

TurobTax support FAQ for error 607 - https://ttlc.intuit.com/community/tax-topics/help/error-code-607-license-information-not-found-for-the-given-licenseid/01/1745662

For further assistance contact TurboTax support - https://support.turbotax.intuit.com/contact/

jfgerald

Level 2

I have installed the code several time and always get error code 607. I have tried online and with office depot software. Do you have an answer that works?? Jerome F*** [PII removed]

MichelleLO

Level 15

@jfgerald Please reach out to TurboTax Customer Support for assistance with troubleshooting the issue you are experiencing.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

jfgerald

Level 2

After a few days trying to enter the security code was finally accepted by the software. Turbotax is now working fine. Thank you. jfgerald

Waldo2-2

Level 2

what is the answer

Waldo2-2

Level 2

Still unable to download due to code 607, WHY?

DoninGA

Level 15

@Waldo2-2 wrote:

Still unable to download due to code 607, WHY?

TurobTax support FAQ for error 607 - https://ttlc.intuit.com/community/tax-topics/help/error-code-607-license-information-not-found-for-t...

For further assistance contact TurboTax support - https://support.turbotax.intuit.com/contact/

vkp1389

Level 2

I am having the same issue. I bought Turbotax from Costco and I am entering the correct code from the CD Cover. Not sure what to do?

EbonyL122824

Level 9

This error occurs when the activation code is not entered in correctly or the code is invalid. You can see the TurboTax FAQ here for more information.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

jtolliver1

Level 2

ERROR CODE 607