Does not EFile : FAILED_VALIDATION. There is an update for your version... except there isn't.

7 replies
46 views

I tried several times to exit, update, to no avail. Can you help, or do I have to file by mail? (this is for federal, it did not get to state.)

TurboTax Home & Biz Windows

MoniqueLO_

Level 10

Please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you.

@DanSt

atc0_99

Level 2

Has there been any resolution to this? I tried calling customer support but they are not able to help.

CarissaM

Level 15

Can you describe the issue you are experiencing? Also, at which point in the program are you experiencing the issue. @atc0_99

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foopy

Level 2

I had the exacdt same problem. I did not find that secret update menu one user mentioned. But when I did Online->Check for Updates, it tells me I have the latest version.

Then, on suggestion from Intuit's phone support, I reran the installer, chose the repair/reinstall option, and did a full reinstall of TurboTax. After getting the latest updates, I was immediately able to successfully transmit the return.

I did visit Online->View installed updates, and I saw that the last update was done on 2nd April. But after doing reinstallation, it told me it installed the update from April 13th. Obviously, TurboTax did not have that latest update.

So the ISSUE is that TurboTax thought it was up to date, but actually it was not. The workaround is to reinstall TurboTax. This is a bug in TurboTax.