Does 2018 Basic or Deluxe software comes with tax phone support?

4 replies
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Hi!

I am thinking to purchase 2018 Turbo Tax Deluxe from Turbo Tax authorized reseller. In the description says "Free U.S - based product help by phone" Does this mean product specialist or would I receive some tax assistance without additional upgrade? What is product help? Would someone help me? Thank you. 🙂

xmasbaby0Answer

Level 15

Any of the paid versions of the software give you access to customer support on the phone. If you are referring to the live help from a CPA, that is a feature of only online software, and you pay an extra fee for the live help.

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

https://turbotax.intuit.com/personal-taxes/online/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

xmasbaby0

Answer

Level 15

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

https://turbotax.intuit.com/personal-taxes/online/

love_ttAuthor

Level 3

That makes sense. No wonder the price was affordable. If I were to buy 2018 Basic or Deluxe from TT online, is the live support included on both products without the additional upgrade? I just need to ask some questions on charitable donations and such.

xmasbaby0

Level 15

You can get customer support no matter where you purchase the software if you are using a paid version of the TT software. And you can, of course, ask questions here in the user forum. There are some very knowledgeable people here who can also help.