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Level 1
October 15, 2019
Question

Contact a representative

  • October 15, 2019
  • 16 replies
  • 58 views
No text available

    16 replies

    Level 2
    February 22, 2021

    My return was rejected twice stating I entered the incorrect AGI from 2019.  I double checked it and had my return next to me so I am 100% cure it was correct.  After a 55 minute hold I spent another 15 minutes with someone who told me TurboTax been having a lot of issues with this was and he saw an email that said it was expected to be fixed by the 19th, but apparently they were still working on it and hoped to have it fixed soon.

    He said he would transfer me to a supervisor who could explain more.   After holding a few more minutes a male supervisor came on and when I started to tell him my story he said hold on, backup, there was not a problem with TurboTax and I reiterated that was his person who told me that.  He said just change it to zero and if it was rejected again I should print it and mail it.  I noted than I paid so I could filed electronically to which he told me that's not what I paid for; that  I paid for the forms.    He was very rude in his tone and attitude.  I could have downloaded the forms myself and saved money and headaches.   Not to mention what I thought would be the benefit of electronic filing.    This makes me feel as though you are looking for immediate income and not concerned with long term customers.  At this moment I am feeling very unhappy with my decision to purchase TurboTax.

     

     

     

     

     

     

     

     

    Employee Tax Expert
    February 23, 2021

    Thank you for posting this, @gene51. This information will be conveyed to the expert's manager. 

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Level 2
    March 10, 2021

    I need to speak with a representative about filing form 8962 and a copy of my 1095-a

    Level 2
    March 10, 2021

    I need to speak with a representative about updating my information on my taxes that you filed which is wrong

    Level 2
    April 26, 2021

    I need to speak to someone about taking money out of my account before I receive my takes it’s not there and isn’t going To be there until irs releases them to me. 

    Level 15
    April 26, 2021

    Did you choose to have your TurboTax fees deducted from your federal refund?  Is your refund taking an unusually long time to arrive?  Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account.  TurboTax would have sent several emails to you before they took the money out of your account.

    https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

     

     

    Turbo Tax says......

    We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Level 2
    May 15, 2021

    I did'nt authroize you guys to take a payment for me I need a refund

    DoninGA
    Level 15
    Level 15
    May 15, 2021

    @ShineBaby504 wrote:

    I did'nt authroize you guys to take a payment for me I need a refund


    See this TurboTax support FAQ for payment of the TurboTax account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102

    Level 2
    May 18, 2021

    can u tell me what I filed 

    Employee Tax Expert
    May 18, 2021

    If you filed within TurboTax, you can do the following to check the electronic filing status to determine what returns were transmitted and get an update on the e-file status.

     

    How to check your e-file status

     

    You can also download a copy of your return that was filed.  Please see the link below for details.

     

    Instructions to download tax returns

     

    @Sammiemoulton77

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Level 2
    January 22, 2022

    Where do I enter Ct tax witheld from IRA and 401K distributions (which were taken out monthly) on my CT-1040 Form?

    VolvoGirl
    Level 15
    January 22, 2022

    You enter state withholding from the 1099R boxes 15-16.   It will flow to the state return.   Be sure to pick the right state in box 15.