Chat with a rep

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@Evelou wrote:

Need to change all my info 

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If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Switch Products on the lower left side of the program screen while working on the 2025 online tax return. Click on Clear & Start Over

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@tyeddyedvw wrote:

I need to add my IP pin number how do I go back to do so

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To enter, edit or delete a 6 digit IP PIN

Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button

The IRS has just opened on January 26 to accept/reject e-files.   Any returns that have been accepted before today have been accepted in small random "test" batches.  Everyone else has been waiting on the servers in "pending."   Start watching your emails now that the IRS is open.  Many e-files are on the servers so it could still take a day or two.

When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.

Check your e-file status:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

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@ chaka1951 wrote:

my name is alan [removed]   i have been a pro series user for forty years. I'm pretty sure i paid early  but received no link to the software [removed] i believe that's my number

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This is a public Internet forum--a user community for the TurboTax consumer tax products, not for ProSeries tax preparers.   Do not post any personal info here.    I just looked at the Intuit Accountants pro website (which offers Pro Series) and found this help article on how to reach support for Pro Series:

https://accountants.intuit.com/support/en-us/help-article/contact-preferences/contact-proseries-help/L4UBsl4lN_US_en_US

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead.

 What is the rejection code or rejection message? 

 If it was rejected for AGI—-your 2024 AGI might not be in the IRS system if you filed late.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

@17694777598

@user17696228201 No.  If you claim them as a dependent then they cannot claim someone as a dependent on their tax return.  If you do not claim them as a dependent you are not eligible for Head of Household.  If they do not provide over one-have cost to maintain the home, they are not eligible for Head of Household.