Charged a shipping fee

5 replies
72 views

I just ordered a CD for Advantage Home and Business 2023 and was charged $3.95 for shipping. The order form said shipping is free. Can I please get the shipping charge refunded? Thanks.

TurboTax Home & Biz Windows

DoninGAAnswer

Level 15

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Anonymous_

Level 15

How do I contact TurboTax? (intuit.com)

meganpAuthor

Level 2

Not helpful at all. Only gave me phone and other contact info for tech problems and the refund form only allowed a refund for the entire charge which I'm not asking for. I only want my shipping charges refunded. Can't I talk to a live person who can process this for me?

DoninGA

Answer

Level 15

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

luisbustamanteII

Level 2

What garbage. Known issue for over a week and after finally figuring out how to get a human being on the phone directed to fill out a form to get a refund on my shipping charge which they are aware of already. They could have posted that here. Time to check out alternative software. Customer service has taken a few steps down.

meganpAuthor

Level 2

Yes, after finally going all over the website to find a place to lodge my request, I received an email saying they were looking into it and would get back to me. That was a week ago and I still have heard nothing. It's a pretty cut and dried question and answer. And I don' t believe they have an excuse to not issue the refund.