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Level 2
March 1, 2021
Question

Cannot update forms that are being requested to update

  • March 1, 2021
  • 1 reply
  • 0 views

I've been having the worst time with trying to complete my filing. There are a few "changes" that need to be made. I go to review them and they are absolutely correct and don't need to be updated. Anyway, I put in a change to the form and nothing happens. The page either exits and asks me to make the change again or the page reloads to the same status. This is ridiculous. I was even having other pages crash constantly while updating, but I quickly pasted information in and hit continue before the rest of the page tried to load. If I can't E-file because of these bugs, I fill ask for a refund and will file elsewhere. 

1 reply

SForrestLO
Level 11
March 5, 2021

If you are using the CD/Software try this. Troubleshoot installation and running TurboTax for Windows

Troubleshooting Updating Issues

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willjebnsAuthor
Level 2
March 20, 2021

I'm using the online version. 

Level 15
March 20, 2021

Try to clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser such as Firefox if you're currently using Chrome and vice versa. 
If you continue to have issues please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

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