Skip to main content
TurboTax
Community
TurboTax
TurboTax
jhnreber
Level 1
Jun 1, 2019 1:49 AM UTC
Question

Can you send a replacement CD?

My CD appears to have been scratched in the envelop when it arrived. I need a replacement.

    5 replies

    DoninGA
    Level 15
    DoninGALevel 15
    Level 15
    Jun 1, 2019 1:49 AM UTC

    You will need to contact TurboTax support and they will replace CD or you can get an installation file pushed to your download account.

    See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

    To contact TurboTax customer service/support use their contact website during business hours. 

    Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

    https://support.turbotax.intuit.com/contact/ 

    Note:  The Call option will not be available when TurboTax Support is closed.

    sapacif
    Level 2
    Dec 30, 2021 1:14 PM UTC

    I did not receive a CD.  There is no scratched CD to return.  No CD ever arrived at this location.

    Since I paid for one I think I should have one.

    Please send a CD.

    Critter-3
    Critter-3
    Level 15
    Dec 30, 2021 1:27 PM UTC

    Please contact support via phone for assistance with this; contact details can be found here

    TurboTax flag icon

    Unlock tailored help options in your account

    Create an account
    TurboTax Expert Assist
    TurboTax Expert

    Get answers to all your tax questions

    Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

    Explore your options
    Terms & ConditionsAccessibility statement
    Sitemap
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    ©1997-2026 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    About Cookies Manage cookies

    TRUSTe nResult Certified e-File C-Level Security Certification
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Copyright © Intuit Canada ULC, 2026. All rights reserved.

    About Cookies Manage cookies

    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

    © 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

    À propos des témoins Gérer les témoins