At file/payment section "Whoops! We hit a snag loading your data. Please try again."

Forum|Forum|3 years ago
April 7, 2023
2 replies
0 views

I'm at the filing section and I keep getting the error "Whoops! We hit a snag loading your data. Please try again." when I enter my credit card info and click "pay and go to refund."

I've cleared the cookies/cache in my browser, went ahead restarted, tried a different card and tried a different browser. I'm still getting the same error.

EDIT: Decided to abandon my tax filing on Turbotax and did it on another software dedicated for expats. Turbotax has lost me as a customer for its incompetence.

TurboTax Free Edition Online

EbonyA

Level 13

All the steps that you have tried is what we would have suggested to you for this type of an error. Being that your issue persists, please contact our phone support team for one-on-one troubleshooting assistance.

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djmooney4

Level 2

Same problem. I've been at it for days. Guess they don't want their money. I am now going to another prep site. They have offered no assistance. My daughter has been having the same problem.