Asking for activation code again

Forum|Forum|6 years ago
March 26, 2020
6 replies
6 views

I purchased a TT 2019 license from Costco and started my taxes back in early Feb. As normal, everytime I open TT, it checks for the latest updates. I just updated as tax submission date has changed. Now after the updates, I cannot access the application as it's asking for the activation code. I now longer have the code as I tossed it in the trash after installing it on my laptop. How do I get past this?

TurboTax Premier Online

VictoriaD75

Level 12

See the link below for troubleshooting this problem:

TurboTax requests license activation at every launch

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BostonEric75Author

Level 2

Hi,

I've tried all 4 methods today, after applying updates and it's still asking for my activation code. I'm stuck. Please help.

eric

JohnB5677

Level 15

Sometimes it's best to talk to someone.

The most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

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jmsnyc

Level 3

Super frustrating!!!!

DawnC

Level 15

If the link below does not help, please contact Support.

TurboTax requests license activation at every launch

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Mobitax74

Level 2

JUST QUIT ASKING FOR ACTIVATION AFTER THE PRODUCT IS ALREADY ACTIVATED. This is why we are locked out ... our time is just as precious as your business. Lets make it convenient on both sides.

Pentimento91

Level 2

I had this problem when working on my 2020 return so it was not fixed after 2019.

For me the fix was simple - I had a flashdrive in a port - unrelated to TurboTax but it doesn't seem to matter. As soon as I safely removed the flashdrive, TurboTax opened up and I could continue my return. Many people store their returns on a portable flashdrive - I suggest you store it on the computer harddrive until you are finished. Hope this works for others.

WayneRodriguez

Level 2

Had this problem today. Very frustrating. This is first year I downloaded the product from Costco, I usually buy the CD from Walmart but Walmart is not selling it anymore. I wish I had bought the CD from Costco instead of doing the download. Anyhow - after an hour looking around on the internet I called costco.com on-line support and they immediately sent a message to intuit to resend the license key to me. She said it would take up to 24 hours but it only took 30 minutes. I entered the key and I was back in business. All this on a Saturday afternoon. I'm shocked to see that Intuit support only works 9-5. You think they would work weekends during tax filing season.