I didn’t know where to post issues I encountered while using 2019 TurboTax Deluxe, so I’ll just report them here. Note that I did update TurboTax before each session and I did save my return before each exit.Probably the most disconcerting issue is when I go back to review my TT inputs, sometimes I see that TT have removed the answers I am certain I had input earlier. Often this happened after I answered the TT question, “Do any of these apply to you”, such as where TT ask are you legally blind or did you pass away, or where TT ask questions to determine if your state refund is taxable for federal purpose. This oddity makes me wonder: (1) did I forget to answer this question and, consequently, did TT calculate the wrong tax liability, and (2) if I don’t re-input my answer and leave it unanswered as shown, will TT calculate the wrong tax liability? I tested this several times by re-inputting my answer, saving and exiting the return, and then returning to the same page, only to see that my answer is no longer there.Immediately after I open TT for another session, I instruct TT to check for updates -- but TT doesn’t tell you the result (ie., whether the software is up-to-date already or not).During the federal return review process where TT says, let’s check your deductions and credits, I click on the Continue button to see the results -- but no results are shown.Near the end of the federal return process where I input bank information, I must input the data twice (the second time to confirm). Well, TT asked me to input the same data a third time, as if I had never input the information the first time.I couldn’t insert a flag on the page where I first input my social security number.TT skipped over the Wages & Salaries page, as if I already filled it in. TT doesn’t even ask if I received a W-2 form.I had to register my TT software twice, once for each of the two user accounts I use on the same computer. Since this is one computer, I should need to register TT only one time.This item relates to the TT website. Whenever I log out of my account, there is an error message: Unexpected System Error.I hope TurboTax can fix these bugs in their software for 2020. The work flow for 2019 was not very good. Having to unnecessarily input the same data over and over only increases the likelihood of mistakes.

TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 4

Question

2019 TurboTax issues, problems, and bugs

Forum|Forum|6 years ago
February 25, 2020
11 replies
0 views

I didn’t know where to post issues I encountered while using 2019 TurboTax Deluxe, so I’ll just report them here. Note that I did update TurboTax before each session and I did save my return before each exit.

Probably the most disconcerting issue is when I go back to review my TT inputs, sometimes I see that TT have removed the answers I am certain I had input earlier. Often this happened after I answered the TT question, “Do any of these apply to you”, such as where TT ask are you legally blind or did you pass away, or where TT ask questions to determine if your state refund is taxable for federal purpose. This oddity makes me wonder: (1) did I forget to answer this question and, consequently, did TT calculate the wrong tax liability, and (2) if I don’t re-input my answer and leave it unanswered as shown, will TT calculate the wrong tax liability? I tested this several times by re-inputting my answer, saving and exiting the return, and then returning to the same page, only to see that my answer is no longer there.
Immediately after I open TT for another session, I instruct TT to check for updates -- but TT doesn’t tell you the result (ie., whether the software is up-to-date already or not).
During the federal return review process where TT says, let’s check your deductions and credits, I click on the Continue button to see the results -- but no results are shown.
Near the end of the federal return process where I input bank information, I must input the data twice (the second time to confirm). Well, TT asked me to input the same data a third time, as if I had never input the information the first time.
I couldn’t insert a flag on the page where I first input my social security number.
TT skipped over the Wages & Salaries page, as if I already filled it in. TT doesn’t even ask if I received a W-2 form.
I had to register my TT software twice, once for each of the two user accounts I use on the same computer. Since this is one computer, I should need to register TT only one time.
This item relates to the TT website. Whenever I log out of my account, there is an error message: Unexpected System Error.

I hope TurboTax can fix these bugs in their software for 2020. The work flow for 2019 was not very good. Having to unnecessarily input the same data over and over only increases the likelihood of mistakes.

Kat11_2

Alumni - Champ

Thank you for your feedback! I'll share your post with TurboTax Moderators for review. I do know that your #8 item has been "around" for a long time. Guess it's just not a high priority item for TT right now.

And for #6, I know last year many users FILED without having entered their W--2 info. So this issue isn't new, either. I haven't seen posts like that for 2019, but your post reveals that the problem is still there.

Thank you again!

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

Critter

Level 15

1) can be answered ... if you revisit certain screens in the program where you had to make decisions you have to answer them all over again ... stop revisiting those screens and the questions will remain answered.

bfryern1

Level 2

I found this not to be the case. Vast amounts of info that I put in disappeared and it wasn’t because I revisited it.

Louisiana11

Level 2

When entering deductions, when it gets to Cars and other things you own, it asks me if I had a vehicle registration and when I click yes the window goes blank and stays blank. I have tried closing and reopening the software several times. Same result. I cannot continue.

Carl

Level 11

when I click yes the window goes blank and stays blank.

I've not experienced that recently. But when I've had in occur in the past it was either a screen font size or resolution setting.

On Windows 10 go into settings and then go into System. For Display, make sure scale and layout is set to 100% and that your display resolution is set to whatever is "recommended" for your graphics card/monitor setup. If you have to change any of those settings, reboot before checking to see if it helped.

ramia

Level 2

Can we request a refund and just file for free with another application. This so annoying!

pbackiel

Level 2

I can't get the mortgage interest worksheet data to transfer to schedule A. Called support last night, spent over an hour trying to find the problem, no luck. Ended the session with rep sending me a link to do a manual update. Installed the update, no luck. I can do an override entry but will be unable to do an electronic submission. I believe this is a bug, but TT is reluctant to admit it. Very frustrating.

cspraags

Level 2

I PURCHASED turbotax package for 30 dollars and after trying to input additional information about the interest I paid for the student loans turbo tax required me to pay additional 80 dollars to complete the taxes and after all that the taxes were rejected. Now I have to deal with IRS myself because there no live person to respond to my question about the additional money I have to pay .

cspraags

Level 2

purchase the 30 dollars package and than was having issues with my taxes going through and turbo said that i needed to purchase the 80 dollars package in addition to the 30 dollars to no avail because my taxes was rejected I have all my paperwork now i have to call IRS to figure out what going on though Turbo tax being the professional service know how to fix it but to no avail.

Critter

Level 15

@cspraags

You "bought" what ? A downloaded version ? And when/where ? Nothing has been $30 this year on the TT website.

And are you using the Online or Downloaded version now ?

mesquitebean

Level 15

@ Critter wrote:
You "bought" what ? A downloaded version ? And when/where ? Nothing has been $30 this year on the TT website.
And are you using the Online or Downloaded version now ?

Just a guess until they respond, but maybe they purchased PLUS for 29.99 then had to upgrade to Deluxe. If he/she prepared both Fed and State returns, that could explain the additional $80, resulting in total $110.

@ cspraags

You also need to provide the rejection error code, and someone here might be able to say how to fix it. By the way, since you used a paid product, you do qualify for free phone support with TurboTax Support, if necessary. We can tell you how to reach them.

Is this your situation?

If you had to upgrade from PLUS to Deluxe, it sounds like there was something added to your return (like the "student loan interest" you mentioned) that the Free Edition/ PLUS could not handle. Free Edition and PLUS are for very minimal returns. If you had anything that required Schedule 1, 2, or 3, Free Edition/PLUS cannot be used.

FAQ: Why do I have to upgrade from Free Edition or PLUS to a higher edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

You mentioned earlier that you had entered "student loan interest" and then had to pay more fee. As you can see in that FAQ, it was the student loan interest that cannot be prepared in PLUS and requires an upgrade to Deluxe, so that's why you had to pay the extra $80 if you have both Federal and state returns.

d-w-d-vet65-67

Level 2

WAS I OR WAS I NOT SUPPOSED TO DEDUCT MY 2019 FEDERAL INCOME TAX ON THE THE RAILROAD RETIREMENT FORM I USED. I HAD ASK YOU THE QUESTION IN 2019 AND HAD GOTAN ANSWER. SO I COULD NOT REMEMBER IF I DID OR DID NOT? THANK YOU

wnarcisse

Level 2

I've had so many bug it's disgusting. I'm on my third version of 2019 now, and all it does is error out on the updates. Ever running as administrator. I have never since 1998 had any issues like this with Turbo tax. What happened?

Tina957

Level 2

I was having issues with Turbo Tax not saving information I had entered. So after multiple days of fighting with it I decided to start all over. Now after 7 hours of finalizing my taxes, Turbo Tax decides to jumble my information and put 2020s numbers with the wrong corresponding work of 2019. Im not spending another day with this software. Ive used Turbo Tax for as long as I can remember. Im done now.

TerukoL

Level 13

You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.

Please click the following links to learn more:

Using Windows Update to keep your system up-to-date

How to update Mac OS X

However, if this does not resolve your issue, please note the exact message and where you are encountering that message in the program. We will work with you towards a resolution to file your return accurately. Please click the link to contact TurboTax customer support.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Tina957

Level 2

Thank you for your reply - unfortunately that did not work, I updated my Mac to the newest software, cleared the cache, the issue was still there - I started over again - and it did the same thing - I got to the state part, saved and got out of it and when I went back in all the information was jumbled like before. Ive hired a cpa.

Raven Kumar

Level 2

I am having problem with Turbo tax from 2019, I paid for the CD and when I filed on line electronically it was rejected, I did fix the error multiple still was not accepted. I had to print and send manually wasted almost 119.00 dollars.

I am filling my 2020 return again using turbo tax this time I am on line direct still having same issue. I just paid $119.00 this is driving me crazy. I really need help here. Why the error is not getting fixed

I had been using turbo tax for long time never had this issue.

Please help call my cell #

Thanks

Raven