bought 2020 deluxe from online resseler. license e...
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bought 2020 deluxe from online resseler. license expired; paid via PAYPAL; Turbotax refund request is stuck on credit card; no Paypal choice.

I bought Turbotax deluxe 2020 from an online [removed]

I paid with paypal

I received an e-mail from:[removed] with download instructions and a

License[removed]

When tried to activate the downloaded file I got

The license code you entered is not valid.  Error code: 605

 

I needed to work my taxes, so I bought TT DeLuxe again ,from Amazon

Downloaded the link; installed and activated it.   It worked fine.

I am trying to get a refund for the downloaded bad license file.

 

The refund web page stops me in my track because I can not say I paid with Paypal on the refund form

 

My attempts, to reach a Turbotax human failed repeatedly.

 

Any suggestion ?

Stefan F. 

 

1 Reply
Level 15

bought 2020 deluxe from online resseler. license expired; paid via PAYPAL; Turbotax refund request is stuck on credit card; no Paypal choice.

Why would you expect to get a refund from TurboTax because you paid some online scammer?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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