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Thanks for the response.  The issue is actually quite simple.  Since we use both Windows and Mac-based computers to prepare our taxes, we need both Windows and Mac versions of the software.  For at least twenty years I have had to contact TT to have them download to my Intuit account both versions of the state software needed (in addition to the one free state allowed).  The second state software is purchased while one of us is online.  I have to call TT to download the other platform to my Intuit account.  This year the rep and her senior could not understand the issue, but downloaded the proper version, but attached to the Premier version of the basic software.  It din't work, so I had to purchase the state software again while in a tax program.   Evidently, I have to go online again - and wait for an hour - to convince someone that I have paid twice for one of my state softwares.

If you had a penalty assessed for underpayment penalty you can request a Waiver and enter an explanation directly on Form 2210 if you're using TurboTax Desktop.  If using TurboTax Online, navigate to Uncommon Tax Situations > Penalties.    @Jenwilson1025     

In TurboTax, Form D-400TC is typically generated automatically based on the information you enter in the Federal and North Carolina state interviews. You do not usually need to add the form separately; rather, you enter the specific credit data, and the software handles the rest. To check the state credits available, go to State Taxes and select North Carolina. Continue through the interview until you reach the screen titled "Take a look at North Carolina credits and taxes". Credit for Tax Paid to Another State is the most common use for D-400TC. It is calculated automatically if you have a multi-state return and you completed your nonresident returns first.