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The offer is for "Up to 5 days earlier", so that can be 1-5 days early.      If you paid a $35 fee to get the "Up to 5 days early" refund offer deposited to your own bank account (as opposed to a Credit Karma Money account for no fee), then TurboTax says that if the refund doesn't come at least 1 day earlier than it would have if it had come directly from the IRS, the $35 will not be charged.   If that happens, watch for any emails.

If you received a Notice 5071 from IRS, this means that the IRS has flagged your return for potential identity theft and needs to verify your identity before processing your return. Your refund will be delayed.   You'll need to follow the instructions in the Notice at your earliest convenience within 30 days of the letter.   Please read this IRS document for more information.

In TurboTax Online, you will go to the File section on the left sidebar. There are three steps to the filing process   Review your order Your refund info Get ready to save and file your returns Go through all three steps You will be prompted to enter your    Prior-year Adjusted Gross Income (AGI)  Or a 5-digit PIN  This will serve as your electronic signature.  

@B Drummond    IF the above suggestions don't seem to work......try posting a picture of that page, and maybe one of us can figure it out  (clip out your name and SSN at the top...as this us a Public Forum).  but otherwise, the whole page, and not just the top table.

@sm3337900  wrote:  "When I go off the app it says I haven't filed but I filed with the app."   You may need to explain that more.   So far I'm not sure I understand.  What does "when I go off the app" mean?    Did you prepare your return in the TurboTax mobile app on your phone or mobile device?   And are you now trying to see your return in Online TurboTax through a browser?   And are you using the same User ID and password?  The mobile app and Online TurboTax should sync.   If you filed with the mobile app, when using the app what does it show for the efile status--does it say accepted, rejected, printed, started, ready to mail, or something else?   If you just recently efiled, it may still say "pending."   And when you log into Online TurboTax with a browser and go to the Tax Home, what does it say for the status of your return--does it show as accepted, rejected, printed, started, ready to mail, or something else?  If you just recently efiled, it may still say "pending."   After filing did you get 2 emails--the first stating that the return had been transmitted, followed by a later email about whether the return was accepted or rejected?

Sorry for years I have been doing my kids and our Taxes . I guess I just flipped out certainly K1's finally came in today and can accomplish something prior to whatever plans they have for me.  As a trader for the family my TT is rather complex and to be told manual entry is out of the question.

Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.   Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.    If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...   After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.

First, if you efiled, be sure your efiled return was accepted.   If using Online TurboTax, you can check at the Tax Home page.   Does it show as accepted, rejected, printed, started, ready to mail, or something else?   If that showed your return was accepted for processing, you can track your Federal refund at the IRS "Where's My Refund" tool: https://www.irs.gov/refunds   The IRS normally uses 3 stages: Return received and is being processed. Refund approved. Refund sent and an expected deposit date.   If that tool shows your refund is still being processed, and if it's been longer than the usual 21 days, you can phone the IRS to see if they can tell you anything about the delay.   IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm