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I'm using TT Desktop on a Mac. I'm trying to pay the filling fee with a credit card and keep getting the following error: "We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again." We have tried 4 different credit cards to no avail. I've been on the phone with support for over an hour and they have no idea. And yes, the mailing and billing address match. HEY TURBO TAX - how the heck are we supposed to pay our taxes? Anyone else run into the same issue?

I used a desktop TT Premier product which included both Federal and state free e-filing. At one point, the software itself reassured me that I was set up for both "free" services. Yet, in the end, I was disallowed from e-filing unless I paid an additional $25 and tax to e file the state! I spent an entire day trying to get assistance from TT. The specialists were confused. Some reported that a "free state e file was never included." When I insisted that they research this,  they admitted that my product did include the e file. In the end, even the so-called top tier people had no solution, albeit admitting that I was correct. During my evening break, I received 3 efforts to supply a discount code, BUT this applied only to the online product-- another evidence of TT  well meaning confusion.  Apparently, the same problem has persisted at least since 2021. It concerns me that other TT clients have simply given up, being convinced that they have to pay the additional fee.  Should you experience the same issue, please be ready to document the specific advertising on the product you purchased. Hopefully, my day-long adherence to solving this issue will set some precedence. 

I started my 2025 return. After working on it for several hours I was surprised 2024 information was not in there (prior years it had the prior years information). I used the same Intuit account. When I asked the AI it told me to use Tax tools->Tools and load the prior year's return. It OVERWROTE all my 2025 data with NO warning and ability to cancel. This is horrible. I can find no function to undo or go back. 5 hours wasted. This is horrible. Why use this piece of junK

Just filed federal and state together, and was forced to pay $64 with no notice that this was coming! I've always paid $25 to file state (free for Federal). This year (2026), I finished filing on 4/5/26 with the online version, and TT said I'd have to pay $64 to file both together. What!? Where did that come from?  Did State go up from $25 to $64? That's highway robbery, and there was no warning until late at night when I'm hurrying to finish. I think TT should be more transparent up front that when you finish that they will charge you this outrageous amount! Not happy with Turbotax!